Refund policy
This policy applies to membership purchases made through Senganthal when checkout is available.
Seven-day refund for the first purchase
You may request a full refund within 7 calendar days of your first subscription purchase, including if you have used the digital tools. Email senganthalreserch@gmail.com from your account email with the payment reference. Duplicate payments and incorrectly charged amounts are also eligible for refund after verification.
Renewals and access
The seven-day first-purchase offer does not extend to annual renewal payments. Duplicate or incorrect renewal charges remain eligible for correction or refund. Statutory rights are unaffected. A refunded subscription will end and its future renewal will be cancelled.
Manual UPI payments
The same refund eligibility applies to manual UPI payments. Contact support with your UPI reference and account email. Administrators verify and arrange an approved refund through the merchant payment provider, record the refund reference, and revoke the corresponding membership. Revoking access on the website does not itself transfer money.
Processing
Approved refunds will be initiated within 7 working days and returned to the original payment method. Banks and payment providers require additional processing time, which varies by payment method. Support will provide the refund reference when available. Cancelling renewal alone does not request a refund; include your refund request explicitly in your email.
If you believe you were charged
Contact senganthalreserch@gmail.com with a transaction reference. Do not send card numbers or account passwords.